AJAX KEYPAD - BENUTZERHANDBUCH

KeyPad is an indoor wireless touch keypad that manages the Ajax security system. Designed for indoor use. This device allows the user to arm and disarm the system and view the system status. KeyPad is protected against attempts to guess the code. In addition, KeyPad can trigger a silent alarm when the duress code is entered.

The KeyPad is connected to the Ajax security system via a secure Jeweller radio protocol and communicates with the hub at a distance of up to 1700 m in an open area.

KeyPad works only with Ajax hubs and does not support connection via ocBridge Plus or uartBridge integration modules.

The device is set up using the Ajax apps for iOS, Android, macOS and Windows.

Buy KeyPad keyboard

Functional elements

1. LED indicator for focused
2. LED indicator for disarmed
3. LED indicator for night mode
4. LED display for faults
5. Touch interface
6. Delete button
7. Function button
8. Arm button
9. Disarm button
10. Night mode button
11. Tamper switch
12. On/Off button
13. QR code

To remove the SmartBracket plate, slide it down (a perforated piece is required to activate the tamper switch in case an attempt is made to tear the device off the surface).

functionality

KeyPad is a touch keyboard for controlling the Ajax security system. It controls the security modes of the entire facility or individual groups and allows you to activate the night mode . The keyboard supports the "Silent Alarm" function - the user informs the security company that he is forced to disarm the security system, while siren sounds or beeps in the Ajax apps are not triggered.

You can control the security modes with KeyPad using codes. Before entering the code, you should activate ("wake up") the keypad by touching it. When activated, the keys' backlight will turn on and the keypad will beep.

KeyPad supports the following code types:

• Keyboard code - a general code set for the keyboard. When used, all events are delivered to Ajax apps on behalf of the keyboard.
• User code – a personal code that is set for users who have an account in the system. When used, all events are delivered to Ajax apps on behalf of the user.
• Keyboard access code is set for a person who is not registered in the system. When used, events with a name associated with this code are delivered to Ajax apps.

The number of personal codes and access codes depends on the hub model.

The backlight brightness and keyboard volume are adjusted in their settings . When the batteries are discharged, the backlight switches on at the lowest level regardless of the settings.

If the keyboard is not touched for 4 seconds, KeyPad reduces the brightness of the backlight, 8 seconds later activates the power saving mode and turns off the display. When the keyboard goes into power saving mode, the entered commands are reset!

KeyPad supports 4-6 digit codes. The code entry must be confirmed by pressing one of the buttons: (Arming), (Disarm) and (Night mode). Accidentally entered characters are deleted with the (“Delete”) is reset.

KeyPad supports controlling security modes even without entering a code if the “Arming without code” function is enabled in the settings. This function is disabled by default.

Function key

The KeyPad keyboard has a function key that can be used in 3 different modes:

• Off – the function key is deactivated and does not execute any commands when pressed.
• Alarm – the system sends an alarm to the control center and to all users when the function key is pressed.
• Silence fire alarm - Pressing the "Function" button will silence the siren of Ajax fire detectors . This option only works if the networked fire detector alarm is enabled (Hub → Settings → Service → Fire detector settings).

Threat Code

A duress code can be used to simulate disarming. Unlike the panic button, when entering this code the user is not put at risk by the siren signal: the keypad and the Ajax app inform about the successful disarming of the system. At the same time, the security company receives an alarm.

Available types of threat codes:

• Keyboard code — a general threat code. When used, all events are transmitted to Ajax apps on behalf of Keyboard.
• User threat code — a personal threat code that is set for each user with an account in the system. When used, all events are delivered to Ajax apps on behalf of the user.
• Keyboard access code — a duress code set for a person who is not registered in the system. When used, events with a name associated with this code are delivered to Ajax applications.

Learn more

Blocking in case of unauthorized access

If an incorrect code is entered three times within 1 minute, the keypad will be locked for the time specified in the settings. During this time, the hub will ignore all codes and notify the security system users and the emergency call and service control center (ESC) about an attempt to guess the code.

When the preset lock time expires, KeyPad will unlock automatically. However, users or PRO users with administrator rights can unlock the keyboard via the Ajax app.

Two-stage arming

The KeyPad can be used for two-stage arming. When this function is enabled, the system will only arm after it has been re-armed using SpaceControl or after a second-stage detector has returned to its initial state (e.g. by closing the entrance door where DoorProtect is installed).

Learn more

Jeweller data transfer protocol

The keypad uses the Jeweller wireless protocol to transmit events and alarms. This is a two-way wireless data transmission protocol that enables fast and reliable communication between the hub and the connected devices.

Jeweller supports block encryption with a dynamic key and authentication of devices at each communication session to prevent sabotage and spoofing of devices. The protocol includes regular polling of devices at intervals from 12 to 300 seconds (set in the Ajax app) by the hub to monitor communication with all devices and display their status in the Ajax apps.

Learn more about Jeweller

Transmission of events to the control center

The Ajax security system can transmit alarms to the PRO desktop monitoring app as well as to the emergency call and service control centers (NSL) via SurGard (Contact ID), SIA (DC-09), ADEMCO 685 and other proprietary protocols . A full list of the emergency call and service control centers that the Ajax security system can be connected to can be found here .

KeyPad can transmit the following events:

• Duress code entered.
• The panic button was pressed (if the function key functions as a panic button).
• The keyboard is locked due to an attempt to guess a code.
• Tamper alarm/recovery.
• Loss/recovery of hub-center connection.
• The keyboard is temporarily turned off/on.
• Unsuccessful attempt to arm the security system (with integrity checking enabled).

When an alarm is received, the operator of the monitoring station in the security company understands what happened and where to send the rapid response team. The addressability of each Ajax device allows sending to the PRO desktop app or to the NSL not only events, but also the type of device, security group, name assigned to it and room. The list of transmitted parameters may vary depending on the NSL type and the selected communication protocol.

The device ID and the loop (zone) number can be found under the device status in the Ajax app.

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When you touch KeyPad, it wakes up with the keypad illuminated and the security mode displayed: Armed, Disarmed or Night Mode. The security mode is always current, regardless of the control device used to change it (wireless remote control or app).

Connection

Before connecting the device:

1. Turn on the hub and check its internet connection (the logo lights up white or green).
2. Install the Ajax application . Create the account, add the hub to the app and create at least one room.
3. Make sure the hub is disabled and not updating by checking its state in the Ajax app.

Only users with administrator rights can add a device to the app

How to connect KeyPad to the hub:

1. Select the Add device option in the Ajax app.
2. Name the device, scan the QR code or enter it manually (located on the body and packaging) and select the installation room.
3. Select Add – the countdown begins.
4. Turn on KeyPad by pressing and holding the power button for 3 seconds – it will flash once with the keyboard backlight.

For detection and connection to occur, KeyPad should be within the coverage of the hub's wireless network (on the same protected object).

A request to connect to the hub is transmitted for a short time when the device is turned on.

If KeyPad failed to connect to the hub, turn it off for 5 seconds and try again.

The connected device will be displayed in the device list of the app. The update of the device status in the list depends on the detector ping interval in the hub settings (the default value is 36 seconds).

KeyPad has no preset codes. Before using KeyPad, determine all required codes: keypad code (general passcode), personal user codes and duress codes (general and personal).

Selecting the installation location

The installation location of the device depends on its distance from the hub and obstacles that hinder the transmission of the radio signal: walls, floors, large objects in the room.

Device is intended for indoor installation only.

Do not install KeyPad:

1. Near the radio transmission equipment, including those operating in 2G/3G/4G cellular networks, Wi-Fi routers, transceivers, radio stations, as well as an Ajax hub (uses a GSM network).
2. Near electrical lines.
3. Near metal objects and mirrors that may cause attenuation or weakening of the radio signal.
4. Outside the premises (outdoors).
5. Inside rooms where the temperature and humidity are outside the permissible range.
6. Closer than 1 m from the hub.

Check the Jeweller signal strength at the installation location

During the test, the signal level is displayed in the app and on the keyboard with the LED indicators (focused), (out of focus), (night mode) and the LED indicator X for faults.

If the signal level is low (one bar), we cannot guarantee the stable operation of the device. Take all possible measures to improve the signal quality. At least move the device: even a 20 cm shift can significantly improve the quality of signal reception.

If the device has a weak or unstable signal strength at the other location, use a signal-boosting wireless repeater .

KeyPad is designed to work when attached to a vertical surface. If you hold KeyPad in your hands while using it, we cannot guarantee that the sensor keyboard will work successfully.

conditions

1. Devices
2. KeyPad

Settings

1. Devices
2. KeyPad
3. Settings

Attitude	Meaning
Surname	Device name, can be edited.
Space	Select the virtual room to which the device will be assigned.
Group management	Select the security group to which KeyPad is assigned.
Access options	Selecting the verification type for arming/disarming Keypad codes only User codes only Keypad or user codes To enable the setting of access codes for people not registered in the system, select the options on the keyboard: Keyboard codes only or Keyboard or user codes
Keyboard code	Setting a code for arming/disarming.
Threat Code	Setting a threat for silent alarm .
Function key	Selecting the button's operating mode * OFF - the function button is disabled and does not execute any commands when pressed. Alarm - the system sends an alarm to the monitoring station and all users when the function button is pressed. Silence fire alarm - pressing the "Function" button silences the siren of Ajax fire detectors. The option only works if the alarm of networked fire detectors is enabled Learn more
Arming without code	When the system is armed, it can be armed without a code by pressing the Arm button.
Blocking in case of unauthorized access	When the function is active, if the code is entered incorrectly three times in a row (within 30 minutes), the keypad will be locked for the preset time. During this time, the system cannot be disarmed via KeyPad.
Lock time (min.)	Lockout time after entering the wrong code several times.
brightness	Brightness of the keyboard backlight.
Volume when activated	Volume of the signal tone.
Alarm by siren when the panic button is pressed	This setting appears when the Alarm operating mode is selected for the function key . When the option is enabled, pressing the function key will activate the sirens installed in the facility.
Jeweller signal strength test	Puts the device into signal strength test mode.
Signal attenuation test	Puts the keyboard into signal attenuation test mode (available on devices with firmware version 3.50 and later ).
Temporary deactivation	Allows the user to disconnect the device without removing it completely from the system. Two options are available: Complete - the device does not execute system commands, cannot be controlled via automation scenarios, and the system ignores alarms and other notifications from this device. Cover only - the system ignores only notifications about the tamper switch being triggered (removing the device cover). Learn more about temporary deactivation
User Guide	Opens the keyboard user manual.
Unpair device	Disconnects the device from the hub and deletes its settings.

Configuring the codes

The Ajax security system allows you to set up a keyboard code, as well as personal codes for users with an account in the system.

With the OS Malevich 2.13.1 update, we also implemented the ability to create an access code for users who do not have an account in the Ajax security system. This is convenient, for example, to provide a cleaning service with access to security management. Below you will find information on how to set and use each type of code.

How to set a keyboard code

1. Go to the keyboard settings.
2. Click Keyboard Code .
3. Set up the desired keyboard code.

How to set a keyboard threat code

1. Go to the keyboard settings.
2. Click Threat Code .
3. Set up the desired keyboard duress code.

How to set a personal code for a registered user

1. Go to profile settings: Hub → Settings → Users → Your user settings . In this menu you will also find the user ID.
2. Click Passcode Settings .
3. Set up user code and user threat code .

Each user sets a personal code individually.

How to set an access code for a person not registered in the system

1. Go to the Hub settings: Hub → Settings .
2. Click Keyboard Access Codes .
3. Set up name and access code .

To set a duress code, change settings for access to groups, night mode or code ID, temporarily disable the code or delete it, select the desired code from the list and make changes.

PRO user or a user with administrator rights can set an access code or change its settings. This function is supported by Hub control panels with OS Malevich 2.13.1 and newer. Hub model does not support access codes.

Controlling security via codes

You can manage the security of an entire facility or individual groups using general or personal codes, as well as access codes (configured by PRO user or a user with administrator rights).

If a personal user code is used, the name of the user who disarmed or armed the system will be displayed in the hub's event log and notifications. If a general code is used, the name of the user who changed the security state will not be displayed.

Keypad access codes are supported by Hub control panels with OS Malevich 2.13.1 and newer. The Hub model does not support this feature.

Security management of an entire object with a common code

Enter the general code and touch the button: Arm / Disarm / Night mode .

Example: 1234 →

Security management of individual groups with a common code

Enter the general code , press *, enter a group ID and touch the button: Arm / Disarm / Night mode .

Example: 1234 → * → 2 →

What is a group ID

If a specific group is assigned to the KeyPad (the " Group Management " field in the KeyPad settings), you do not need to enter the group ID. To manage the security of this group, simply enter a general code or personal user code.

Please note that you cannot manage Night Mode with a general code if a group is assigned to the KeyPad.

In such a case, you can only manage night mode with a personal user code (if the user has the appropriate rights).

User rights in the Ajax security system

Security management of an entire object with a personal code

Enter your user ID , press *, enter your personal user code and press the button: Arm / Disarm / Night mode .

Example: 2 → * → 1234 →

What is a user ID

Security management of individual groups with a personal code

Enter the user ID, press *, enter your personal user code, press *, enter the group ID and press the button: Arm / Disarm / Night mode .

Example: 2 → * → 1234 → * → 5 →

What is a group ID

What is a user ID

If a specific group is assigned to the KeyPad (the " Group Management " field in the KeyPad settings), you do not need to enter the group ID. To manage the security of this group, simply enter a personal user.

Security management of an entire object with one access code

Enter the access code and press the button: Arm / Disarm / Night mode .

Example: 1234 →

Security management of individual groups with an access code

Enter the access code, press *, enter the group ID and press the button: Arm / Disarm / Night mode .

Example: 1234 → * → 2 →

What is a group ID

Using a threat code

The duress code allows you to simulate disarming the system. The Ajax app and the sirens installed at the facility will not be triggered, but the security company and other system users will be notified of the incident. You can use both a personal and general duress code. You can also set up a duress code for people who are not registered in the system.

What is a threat code and how do I use it

Scenarios and sirens respond to threat disarming in the same way as they do to normal disarming.

To use a generic threat code:

Enter the general duress code and press the Disarm button .

Example: 4321 →

To use a personal threat code:

Enter the user ID , press *, then enter your personal duress code and press the Disarm button .

Example: 2 → * → 4422 →

To use a threat code of a person not registered in the system:

Enter the Duress Code set in Keypad Access Codes and press the Disarm button .

Example: 4567 →

How does the fire alarm mute work

The KeyPad allows you to silence alarms from networked fire detectors by pressing the function button (if the corresponding setting has been selected). The response to pressing the button depends on the selected system settings:

• The " Networked fire detector alarm " function is activated and the alarm has already spread. When the function key is pressed for the first time, the alarm of all fire detectors, except for the fire detector that has been triggered, is muted. When pressed for the second time, the fire detectors that have been triggered are also muted.
• The alarm spreads through the function Pressing the “Function” button silences the siren of the Ajax fire detectors

Learn more about the “Networked Fire Alarm”

With the OS Malevich 2.12 update, users can silence fire alarms in their groups without affecting detectors in groups to which they do not have access.

Learn more

Functional test

The Ajax security system allows you to conduct tests to check the functionality of connected devices.

The tests do not start immediately, but within 36 seconds when using the default settings. The start of the test time depends on the settings of the device's polling period (the Jeweller menu in the Hub settings).

Jeweller Signal Strength Test

Signal attenuation test

installation

Before installing the device, make sure you have selected the optimal location and follow the guidelines contained in this manual!

The keyboard should be mounted on the vertical surface.

1. Fasten the SmartBracket plate to the surface using the screws provided, using at least two fixing points (one of them — above the tamper switch). If you have chosen other fixing elements, make sure that they will not damage or deform the plate. Double-sided tape is to be used only for temporary attachment of KeyPad. The tape will dry out over time, which may cause the keyboard to fall off and damage the device.
2. Place the KeyPad on the mounting plate and tighten the fastening screw on the bottom of the housing.

As soon as the keypad is attached to the SmartBracket, it flashes with the fault indicator X , signaling that the tamper switch has been activated.

If the malfunction indicator X does not flash in SmartBracket after installation, check the state of the tamper switch in the Ajax app , and then the fastening density of the plate.

If KeyPad is torn off the surface or removed from the mounting plate, you will receive the notification.

KeyPad maintenance and battery replacement

Check the functionality of KeyPad regularly.

The battery installed in the keypad ensures autonomous operation for up to 2 years (assuming a 3-minute polling frequency from the hub). When the KeyPad battery is low, the security system sends the appropriate notifications, and the fault indicator lights up gently and goes out after each successful code entry.

How long batteries work in Ajax devices and what affects their lifespan

Battery replacement

scope of delivery

1. KeyPad
2. SmartBracket mounting plate
3. Batteries AAA (pre-installed) — 4 pcs
4. Mounting kit
5. Quick start guide

Technical data