You will receive a shipping confirmation from us by email as soon as your order is shipped. You will find the tracking number of your package in the shipping confirmation, so you can track the shipping of your order.

You can also find the tracking number under orders in your customer account. There you can also see whether your package has already been sent or is still being prepared (in process).

The package was sent but didn't reach me

First, check whether your package was dropped off at a neighbor's house. If this is not the case and the shipping status has not changed for several days, contact us so that we can check the whereabouts of your package. You can find our contact details below, in the blue footer.

If your package is damaged or you have received the wrong product, we will help you in these articles.

Why are you sending my order in multiple packages?

If, for example, there is only one product on backorder in an order - but most and the most important thing is ready for dispatch, we can arrange a partial delivery.

At the moment we are offering the following Payment Options:

• PayPal
• HeidiPay (Partial payment for private individuals)
• Prepayment
• Cash
• TWINT
• Invoice (Registered Companys ONLY)
• Credit and Debitcards (Visa, MasterCard, Diners, American etc.)

If you use the advance payment method, you pay for your order in advance using the account information that we will send you by email. Once your payment has been recorded in our system, your items will be shipped or ordered from the supplier.

If you choose the invoice payment method, your order will be shipped immediately; the payment deadline is 10 days from shipping. This payment method is only activated for corporate customers.

We want to make your purchase as easy as possible, which is why companies can also pay us by invoice in addition to other payment methods. This option is activated after a successful credit check and a credit limit is defined by the system. If the value of your shopping cart is higher than your individual credit limit or you have already exhausted your credit limit due to orders that have not yet been paid, the invoice is no longer a payment option.

Please note: If the payment method “Invoice” is not available to you when placing your order, this cannot be changed by our customer service.

As a corporate customer, you have the option of paying for your purchases via invoice free of charge. The payment term is 10 days. The invoice status can be requested directly in your customer account:

To do this, after logging in, click on the Request payment against invoice button in the menu bar at the top. Or, if you're already logged in, right here.

The necessary information required is the commercial register number, a telephone number and a copy of an ID card. The ID copy only serves to identify the applicant in order to rule out misuse.

If the applicant is not listed in the commercial register, we need confirmation from a registered person who identifies the applicant as authorized to purchase. This authorization means that there is no need to sign an additional contract.

Take Note:

• No private orders are possible via the corporate customer account
• The billing address must be for the company
• For deliveries to different addresses, the “invoice” payment option is available to a limited extent