AJAX HUB PLUS User Manual

Sockets and Indication

1. LED logo indicating the hub status.
2. SmartBracket attachment panel (perforated part is required for actuating the tamper in case of any attempt to dismantle the hub).
3. Socket for the power supply cable.
4. Socket for the Ethernet cable.
5. Slot for the micro-SIM.
6. Slot for the micro-SIM.
7. QR code.
8. Tamper button.
9. “On” button.
10. Сable retainer clamp.

LED indication

Hub has two LED indication modes:

• Hub – server connection.
• British disco.

Hub – server connection

Hub – server connection mode is enabled by default. The hub LED has a list of indications showing the system state or events occurring. The Ajax logo on the front side of the hub can light up red, white, purple, yellow, blue, or green, depending on the state.

If your hub has different indications, please contact our Technical Support. They will help you.

Access to indications

Hub users can see the British disco indication after they:

• Arm/disarm the system using the Ajax keypad.
• Enter the correct user ID or personal code on the keypad and perform an action that has already been performed (for example, the system is disarmed and the disarm button is pressed on the keypad).
• Press the Ajax SpaceControl button to arm/disarm the system or activate Night Mode.
• Arm/disarm the system using Ajax apps.

All users can see the Changing hub’s state indication.

British disco

The function is enabled in the hub settings in the PRO app (Hub → Settings → Services → LED indication).

Indication is available for hubs with firmware version OS Malevich 2.14 or higher and in apps of the following versions or higher:

• Ajax PRO: Tool for Engineers 2.22.2 for iOS
• Ajax PRO: Tool for Engineers 2.25.2 for Android
• Ajax PRO Desktop 3.5.2 for macOS
• Ajax PRO Desktop 3.5.2 for Windows

Indication	Event	Note
Changing hub’s state
White LED flashes once per second.	Two-Stage Arming or Delay When Leaving.	One of the devices is performing Two-Stage Arming or Delay When Leaving.
Green LED flashes once per second.	Entry indication.	One of the devices is performing Delay When Entering.
White LED lights up for 2 seconds.	Arming is completed.	The hub (or one of the groups) is changing its state from Disarmed to Armed.
Green LED lights up for 2 seconds.	Disarming is completed.	The hub (or one of the groups) is changing its state from Armed to Disarmed.
Alerts and Malfunctions
Red and purple LED flashes in sequence for 5 seconds.	Confirmed hold-up alarm.	There is an unrestored state after a confirmed hold-up alarm. The indication is displayed only if Restoration after confirmed hold-up alarm is enabled in the settings.
Red LED lights up for 5 seconds.	Hold-up alarm.	There is an unrestored state after a hold-up alarm. The indication is not displayed if there is a confirmed hold-up alarm state. The indication is displayed only if Restoration after hold-up alarm is enabled in the settings.
Red LED flashes.	The number of flashes equals the Device No. of a hold-up device (DoubleButton), the first to generate the hold-up alarm.	There is an unrestored state after the confirmed or unconfirmed hold-up alarm: Single hold-up alarm or Confirmed hold-up alarm
Yellow and purple LED flashes sequentially for 5 seconds.	Confirmed intrusion alarm.	There is an unrestored state after the confirmed intrusion alarm. The indication is displayed only if Restoration after confirmed intrusion alarm is enabled in the settings.
Yellow LED lights up for 5 seconds.	Intrusion alarm.	There is an unrestored state after the intrusion alarm. The indication is not displayed if there is a confirmed intrusion alarm condition. The indication is displayed only if Restoration after intrusion alarm is enabled in the settings.
Yellow LED flashes.	The number of flashes equals the Device No. that first generated the intrusion alarm.	There is an unrestored state after the confirmed or unconfirmed intrusion alarm: Single intrusion alarm or Confirmed intrusion alarm
Red and blue LED flashes in sequence for 5 seconds.	Lid opening.	There is an unrestored tamper state or an open lid on any of the devices, or the hub. The indication is displayed only if Restoration after Lid opening is turned on in the settings.
Yellow and blue LED flashes in sequence for 5 seconds.	Other malfunctions.	There is an unrestored fault state or a malfunction of any device or the hub. The indication is displayed only if Restoration after faults is enabled in the settings. Currently, Restoration after faults is not available in Ajax apps.
Dark blue LED lights up for 5 seconds.	Permanent deactivation.	One of the devices is permanently deactivated or the lid state notifications are disabled.
Blue LED lights up for 5 seconds.	Automatic deactivation.	One of the devices is automatically deactivated by an opening timer or the number of detections.
Green and blue LED flashes in sequence.	Alarm timer expiration. Learn more about Alarm confirmation feature	Displayed after the alarm timer expires (to confirm the alarm).

When nothing is happening in the system (no alarm, malfunction, lid opening, etc.), the LED displays two hub states:

• Armed/partially armed or Night Mode enabled — the LED lights up white.
• Disarmed — the LED lights up green.

In hubs with firmware OS Malevich 2.15.2 and higher, the LED lights up green when set to Armed/partially armed or Night Mode.

Alert indication

If the system is disarmed and any of the indications from the table is present, the yellow LED flashes once per second.

If there are several states in the system, the indications are displayed one by one, in the same sequence as shown in the table.

Connecting to the Network

1. Open the hub lid by shifting it down with force.

   

   

   Be careful and do not damage the tamper protecting the hub from dismantling!

2. Connect power supply and Ethernet cables to the sockets.

   

   1 – Power Socket, 2 — Ethernet socket, 3, 4 — Slots for micro-SIM cards connection

3. Press and hold the power button for 2 seconds until the logo lights up.

   

The hub needs approximately 2 minutes to identify the available communication channels.

The bright green or white logo color indicates that the hub is connected to Ajax Cloud.

If the Ethernet connection does not occur automatically, disable proxy filtration by MAC addresses and activate the DHCP in the router settings: the hub will receive an IP address. During the next setup in the web or mobile app, you will be able to set a static IP address.

To connect the hub to the GSM network, you need a micro-SIM card with a disabled PIN code request (you can disable it using the mobile phone) and a sufficient amount on the account to pay for the GPRS, SMS services and calls.

In some regions, Hub Plus is sold with a SIM card along.

If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network parameters in the app. For the proper setting of the access point, username, and password, please contact the support service of the operator.

To use the Wi-Fi connection, go to the hub settings—the Wi-Fi menu—and select the access point then enter the network password.

Ajax account

The user with administrator rights can configure the Ajax system via the app. The administrator account with the information about the added hubs, all the parameters of the Ajax system, and connected devices are encrypted and placed on Ajax Cloud.

Changing the space administrator does not affect the settings of the connected devices.

One phone number may be used to create only one Ajax account.

Create the Ajax account in the app following the step-by-step guide. As part of the process, you need to confirm your email and phone number.

Ajax account allows to combine the roles: you can be the administrator of one space, as well as the user of another space.

Adding the hub to the Ajax app

Granting access to all system functions (to display notifications in particular) is a mandatory condition for controlling the Ajax system via the smartphone/tablet.

1. Login into your account.
2. Select a space or create a new one.
   What is a space
   How to create a space
   

   The space functionality is available for apps of such versions or later:

   • Ajax Security System 3.0 for iOS;
   • Ajax Security System 3.0 for Android;
   • Ajax PRO: Tool for Engineers 2.0 for iOS;
   • Ajax PRO: Tool for Engineers 2.0 for Android;
   • Ajax PRO Desktop 4.0 for macOS;
   • Ajax PRO Desktop 4.0 for Windows.
3. Open the Add Hub menu and select the way of registering: manually or step-by-step guidance.
4. At the registration stage, type the name of the hub and scan the QR code located under the lid (or enter a registration key manually).

   

5. Wait until hte hub is registered and displayed on the application desktop.

If there are already users on the hub, the admin of the space to which the hub is added, PRO with full rights, or the installation company maintaining the required space can add your account. You will receive a notification that the hub is already added to another space. Contact with Technical Support to determine who has admin rights on the space.

Installation

Prior to installing the hub, make sure that you have selected the optimal location: the SIM card demonstrates consistent reception, all the devices have been tested for radio communication, and the hub is hidden from direct view.

The device developed only for indoor use.

The hub should be reliably attached to the surface (vertical or horizontal). We do not recommend using double-sided adhesive tape: it cannot guarantee secure attachment and simplifies the removal of the device.

Do not place the hub:

• outside the premises (outdoors);
• nearby or inside any metal objects that cause attenuation and shielding of the radio signal;
• in places with a weak GSM signal;
• close to radio interference sources: less than 1 meter from the router and power cables;
• in premises with temperature and humidity over the permissible limits.

Hub installation:

1. Fix the hub lid on the surface using bundled screws. When using any other fixing accessories, make sure that they do not damage or deform the hub lid.
2. Secure the power and Ethernet cables with the supplied cable retainer clamp and screws. Use cables with a diameter no larger than the supplied ones. The cable retainer clamp must fit tightly to the cables so that the hub lid closes easily. This will reduce the likelihood of sabotage, as it takes a lot more to tear away a secured cable.
3. Put the hub on the lid and fix it with bundled screws.

   

Do not flip the hub when attaching vertically (for instance, on a wall). When properly fixed, the Ajax logo can be read horizontally.

Fixing the hub on lid with screws prevents any accidental shifting of the hub and minimizes the risk of device theft.

If the hub is firmly fixed, the attempt to tear it off triggers the tamper, and the system sends a notification.

Connecting devices

The hub doesn’t support uartBridge and ocBridge Plus integration modules.

During the first hub registration in the app, you will be prompted to add devices to guard the room. However, you can refuse and return to this step later.

The user can add the device only when the security system is disarmed!

1. Open the room in the app and select the Add device option.
2. Name the device, scan the QR code (or insert the ID manually), select the room and go to the next step.
3. When the app starts searching and launches countdown, switch on the device: its LED will blink once. For detection and pairing to occur, the device should be located within the coverage area of the wireless network of the hub (at a single protected object).

Сonnection request is transmitted for a short time at the moment of switching on the device.

If the connection fails on the first try, switch off the device for 5 seconds and retry.

Hub icons

Icons display some of the Hub Plus statuses. You can see them in the Ajax app, in the Devices menu.

Icons	Meaning
	2G connected
	3G connected
	SIM card is not installed
	The SIM-card is defective or has a PIN-code on it
	Hub battery charge level. Displayed in 5% increments
	Hub malfunction is detected. The list is available in hub states list
	The hub is directly connected to the central monitoring station of the security organization
	The hub have lost connection with the central monitoring station of the security organization via direct connection

Hub states

States can be found in the Ajax app:

1. Go to the Devices tab.
2. Select Hub Plus from the list.

Hub settings

Settings can be changed in the Ajax app:

1. Go to the Devices tab.
2. Select Hub Plus from the list.
3. Go to Settings by clicking on the icon.

Note that after changing the settings, you should click the Back button to save them.