Why are my saved data gone? | Why does the camera no longer record new events? | How do I save data in compliance with data protection regulations? | What does the message “SD card error” mean?
# ABUS WLAN pan tilt outdoor camera (PPIC42520), ABUS WLAN outdoor camera (PPIC44520), ABUS WLAN privacy indoor camera (PPIC31020), ABUS WLAN light outdoor camera (PPIC46520)

Reading time: approx. 3 minutes

The camera has a ring buffer function (activated at the factory) : If the microSD memory card is full, the camera automatically deletes/overwrites the oldest recordings in order to be able to record current events.

For data protection-compliant storage according to the General Data Protection Regulation (GDPR):

• Record without audio/sound (= factory setting)
• Delete recordings manually as soon as possible or have them deleted automatically (see ring buffer function)

The camera models mentioned above come with a microSD memory card from the factory , which you can use to operate the cameras permanently. If you want to change the memory card , or if the message "SD card error" appears:

• Only change/insert the microSD card when the camera is disconnected from the power supply
• the microSD card may have a storage capacity of max. 128 GB
• Format the microSD card before the first recording

• In the app, go to: Camera Overview > Live View > Camera Settings > Storage Settings

• Recordings without audio: Make personal settings…
  • activated: recordings are made without sound
  • deactivated: recordings are made with sound 
    
    

• Ring buffer function: Make personal settings …
  • Off: Once the memory card is full, no further recording will occur.
  • Enabled (factory setting): Once the memory card is full, the camera automatically overwrites/deletes the oldest recordings in order to record new events.
  • 3-day cycle: The camera automatically deletes recordings taken 3 days ago.
  • 7-day cycle: The camera automatically deletes recordings taken 7 days ago.
  • 30-day cycle: The camera automatically deletes recordings made 30 days ago.